Apple apologizes for its MobileMe mess, admits bungle on "push," offers 30-days free

July 16th, 2008, 23:15 Posted By: Shrygue

via Engadget


After six long days, Apple has issued an official statement on the debacle that was / is the MobileMe transition, and has offered a 30-day extension to contracts as an olive branch to disgruntled users. According to a form letter being sent to subscribers, the company openly admits that the switch to MobileMe was "a lot rockier than hoped," and claims that the service is now running smoothly.

Additionally (and somewhat surprisingly) Apple rescinded its use of the word "push" to cover all of its services, conceding that while there is indeed push to-and-from iPhones and the "cloud," computers are still being polled every 15 minutes... which is the same as .Mac (and honestly Apple, you didn't know that wasn't technically push?). We suppose this would be all well and good provided that MobileMe was actually functioning as advertised, but indications from readers -- and our own testing -- suggest otherwise.

Customers are still having difficulties with email and syncing between iPhones and the cloud (duplicate messages, deleted messages that don't leave the inbox, etc.), the advertised "auto-complete" on mail addressing doesn't function at all, and calendars are plagued with small moving / deletion problems, as well as being unable to sync subscriptions... and that's just off the top of our head (see the company's support forums for more). The 30-day extension is a nice gesture Apple, but we're thinking customers would prefer a service that works as advertised.


Apple's statement here

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