Almost half of Brit mobile users waste half of their monthly tariffs

May 31st, 2012, 21:01 Posted By: wraggster

Four in ten continue to burn cash, claiming they can't be bothered to switch to more appropriate price plans.
Price comparison site uSwitch is behind the data, which says 17 million mobile phone users are throwing burning their cash by not making the most of their tariffs.
48 per cent of Brits use just 50 per cent of their monthly minute and text bundles, while a quarter use less than one-fifth of their texts each month and 20 per cent use less than one-fifth of their minutes.
40 per cent have never switched operators to achieve savings, and 41 per cent can't be bothered to make a switch, despite an average £11 monthly saving amounting to £273 over a two-year contract – fast becoming the UK norm.
Two-thirds say the switching process needs to be simplified, while a third claim networks deliberately make it confusing to try and leave, and 27 per cent say operators are too pushy to achieve customer retention.
46 per cent of users move networks to make a saving, while 23 per cent cite poor coverage and 17 per cent say poor customer service.

http://www.mobile-ent.biz/news/read/...tariffs/018185

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